With different hands crafting each Sidai piece, we celebrate the uniqueness and differences that naturally occur with handmade craftsmanship.
We strive for the best quality possible with our quality control measures, however - being handmade pieces - sometimes our customers may experience a breakage.
We offer a repair service for pieces that are within their one year warranty. Repairs are free if we determine the breakage to be a manufacturing fault as opposed to wear and tear. Otherwise they incur a small fee.
If your piece is broken due to a manufacturing fault, is not repairable and is within warranty we will replace it.
Please fill out this form and await our response with the next steps to getting your piece fixed and back home to you.